Shipping & Returns Policy

We try to ship your order on the same day we receive it. We ship only on standard business days. If your shipment is time-sensitive, please call before ordering to confirm that we will be able to meet your requirements. We will make all reasonable efforts to initiate shipment and schedule delivery as close as possible to your requested delivery date(s). However, please keep in mind that our delivery dates are estimates only and shipments may be affected by factors outside our control that we cannot be responsible for delays or shipping errors caused by the shipment carriers. Orders may not be canceled or rescheduled after the order has been submitted by TruckStore Egypt to the shipment carrier.

We can cancel orders with 24h from placed We are unable to refund or cancel any online purchase at shipped process until the product is received by you and you can ask for returned to us. If you are not completely satisfied with your purchase after receiving your product, please review our returns policy.

If you are not completely satisfied with a product, TruckStore Egypt Company will gladly exchange or refund the purchase – at its own discretion –the customer is responsible for all freight and shipping charges.

We are happy to ship to our customers who are located internationally. International orders are subject to additional handling charges, higher shipping rates, and applicable customs, duties and taxes, all of which are the responsibility of the customer. They may require 3-5 business days or more of additional processing time prior to shipment. Packing slips for International Shipments cannot be marked as a "gift" or with altered prices. Some brands may not be shipped to certain destinations due to manufacturer restrictions.
All shipping charges are based on average package weight and dimension. This may be different from actual weights of products. Shipping charges can be computed while finalizing your order prior to completion.

In most cases, yes, you can ship on your own account. However, it is best to check with us first as this could cause a delay in the processing time of your order.
International web orders can not ship on your account (BorderFree).

We primarily ship DHL EXPRESS. Other carrier services may be available upon request. However, we reserve the right to ship with the carrier of our choice when necessary. Shipping charges vary per item but we try our best to charge exact shipping prices. Please contact us for a quote. Overnight, 2nd day, and priority shipping are available on most items. Contact us if you have any questions..